Frequently Asked Questions
Everything you need to know about shopping with COFO Global
What are your standard shipping times?
We offer global shipping with standard delivery times ranging from 5 to 12 business days, depending on your location. Once your order is processed, you will receive a tracking number via email.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
COFO Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your package directly through the 'Order Status' page on our website.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How do I contact customer support?
Our customer service team is available 24/7 via the 'Contact Us' form on our site or by emailing [email protected]. We typically respond within 24 hours.